Refund policy
It’s always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below created to ensure that you are always pleased with your purchases.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received. Orders placed after 2:00PM PST Monday-Thursday, and 12pm (noon) PST Friday, will not be processed until the next business day.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at sales@eznitesleep.com and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please email us at sales@eznitesleep.com and select the subject “My Order” and topic “Can I Change My Order?”. Please include your order confirmation number in the subject. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please email us at sales@eznitesleep.com or call our customer support number at (213)-285-5005. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Should you ever buy anything from us directly on our website that is not satisfying to you, you may return it for a full refund minus shipping and handling charges.
Please email sales@eznitesleep.com with this subject line: "Return Authorization Request - [your order number]" and we will reply with a Return Authorization Number that you will use to send the product back.
All product(s) purchased via retail, not to include wholesale orders, carry a 14-day customer satisfaction guarantee. If you are not satisfied with any of these products please follow these guidelines to receive a full refund less any shipping charges.
- Obtain RA (Return Authorization) number from our support team by emailing sales@eznitesleep.com.
- Ship back product in box exactly as it was delivered to the return address below.
- Include a copy of your receipt, the RA number and include the reason for the return.
- Please send returns along with your RA number and a copy of your receipt to:
Perennial Manufacturing Labs | EZ Nite Sleep
13428 Maxella Ave.
Marina Del Rey, CA 90292
EZ Nite Sleep recommends shipping returned product(s) by USPS, UPS or FedEx with tracking, as risk of loss in shipping the returned product shall be borne solely by the Customer. If returned product is not received at the E-Z Nite or Perennial Manufacturing Labs distribution center, it is the responsibility of the Customer to trace the shipment and no credit will be applied.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy EZ Nite Sleep Spray from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with issues that you may encounter.
Terms of Sale
During the checkout process, you will be given the complete terms of your purchase. We are committed to compliance with FDA regulations and as such, because these products have not been evaluated by the FDA. If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide.
Your acceptance of the terms of purchase means you agree to and understand the refund policy.